Google ups warranty for Pixel 2 smartphones in response to critics
Google ups warranty for Pixel 2 smartphones in response to critics:- Google stands by its new Pixel 2 smartphones and says the ghost images that remain behind on its advanced high-definition screen, as reported by some critics, are normal.
Still, Google said in a blog post that it is upping the warranty for the new Pixels to 2 years, up from 1 year, “to give users peace of mind.”
Google introduced the sequel to the original Pixel smartphone last week with two new models that start at $649 and $849 and featuring a large, advanced OLED display and stronger battery than rivals.
The problem, which multiple reviewers referred to as “burn in,” refers to ghosted logos, icons or other images from a previous screen that may appear after the current screen that you are viewing. It is usually more evident when you’re looking at a gray screen, notes USA TODAY tech reviewer Edward C. Baig.
Google said the “decay” characteristics are similar to OLED panels used in comparable products. Google’s investigation, which began on Sunday, “confirms that the differential aging is in line with that of other premium smartphones and should not affect the normal, day-to-day user experience of the Pixel 2 XL.”
Still, Google said it will try to address the issue by making software updates.
Some critics have also complained that the Pixel 2’s images weren’t as vibrant as other phones. Google said it wanted to provide a more natural and accurate rendition of colors.
“We know that some people prefer more saturated colors, so both Pixel 2 phones already include an option to boost colors by 10% for a more vivid look,” Google said. “And based on the recent feedback, we’re adding a new mode for more saturated colors, which will be made available via a software update to both Pixel 2 phones in the next few weeks”
The brouhaha couldn’t come at a worse time for Google. The company is trying to dent the market forces of Apple, which has a shiny new iPhone X going on pre-orders Friday morning, and Samsung, with a smartphone it believes is as state-of-the-art as it gets.
Having to defend itself against critics just a week after launch isn’t usually in the successful marketing plan.
Source:- https://www.usatoday.com/story/tech/talkingtech/2017/10/26/google-ups-warranty-pixel-2-smartphones-response-critics/805312001/
